In events & bookings → reservations, bookings and attendance, you can now see the total number of places booked and checked in for the list of reservations. You can also filter based on check-in status.

Background

An event booking usually includes multiple places (seats, reservations, tickets). A numbered list displays these in each booking summary in events & bookings → reservations, bookings and attendance. Each place shown includes the category, price zone and price of the ticket. It also includes the check-in status (and if checked-in, then who did that and when), and a control to changed whether or not the ticket is checked-in. That control is the door icon, closed for not checked-in and open when checked -in.

However, the table did not previously show any overall information about places and check-ins as it does for the total number of bookings matching the filters.

Check-ins and places

Fig 1: more check-in information

In events & bookings → reservations, bookings and attendance underneath the table of bookings you can now see (Fig 1: 1):

  • the number of places checked-in for the bookings matching the filters
  • the total number of places (tickets) in those bookings.
  • the total number of bookings (as before)

We don’t count:

  • pending bookings (a booking in preparation which you haven’t yet reserved) in the totals,
  • individually cancelled places.

However, if you use the status filter to display entirely cancelled bookings (not the default), then we do count these. It would be rare, though, to find a cancelled booking with checked-in places.

Filter based on check-ins

You select the bookings displayed according to:

  • the filters at the top of the section, for things like past of future events or specific booking references,
  • the event or events selected, and which occurrences if there is more than one
  • the filters in the heading of the table of bookings, for example the booking status

In the latter case, Cameo only offers certain filters when you have only one event occurrence selected further up. This includes the new filter for check-in status (Fig 1: 2).

The check-in status filter lets you display bookings which:

  • do not have any checked-in places (“none”) – a no show
  • have at least one checked-in place (“some or all”)
  • have some places checked-in and some not (“some but not all”) – they didn’t use all the tickets they booked
  • do not have all places checked in (“none or some”)
  • where all the booking’s places are checked-in (“all”).

Tickets / receipts / lanyards

In an unrelated change to the list of bookings, you now access all the “paperwork” associated with an individual booking through a single control: tickets / receipts / lanyards (Fig 1: 3). This includes testing tickets and their templates as well as re-issuing and printing live tickets. This better supports the box-office-style of making bookings. We now also prompt you to print tickets if required when making a box office booking.