Cancellation form

Cameo now provides a self-service membership cancellation form. Mainly, this helps satisfy the requirements of the Digital Markets, Competition and Consumers Act from 2027. People can cancel immediately or at their forthcoming expiry date. You can also now manually arrange to cancel on renewal date for people who don’t use the form. Read More…

Advance automated renewal reminders

You can now have a new kind of renewal reminder in renewals → renewal reminders, for memberships with automated payment methods (such as Direct Debit) in advance of the main reminder. Typically you would issue it in the month before sending the existing automated renewal reminder, but it could be further ahead of their expiry if you want. This extra reminder helps satisfy requirements of the UK’s Digital Markets, Competition and Consumers Act 2024 (DMCCA) in respect of subscription contracts. Read More…

GoCardless reports

You can now produce reports in accounting info → direct debit information which helps in keeping GoCardless accounts in sync with Cameo.

That section also now includes a button to keep a copy of the email address on a member’s GoCardless account in their member record independently of their main email address, when they deliberately want to keep these different. Read More…

Login, 2FA and Passkeys

Passkeys are now widely available as an alternative to passwords, are simpler to use and have additional features. So we have tidied up some aspects of Cameo’s login to reflect this. See separate article for how to set up and use passkeys. This article just reviews the changes.

* Find the log out button, two-step verification set up and passkey management all now in profile → log in / log out.

* Cameo now only has a single button to set up a passkey.

* Once you have set up a passkey, you can remove your password completely.

* We now only refer to passkeys, not biometric log in or hardware keys.

* We require short passwords to be changed (and provide suggestions)

* We’ve removed Cameo’s in-house phone login mechanism.

* You can no longer get a two-step verification code by email. Read More…

Automating voucher codes

Providing for vouchers (for example, to pay for gift memberships) has proved popular. Cameo now provides significant additional automation to handle these more comprehensively:

* Voucher codes are generated automatically

* You can see the status and used value of each code

* Voucher codes integrate with shopping form order fulfilment

* Templates provide artwork for your voucher codes

* Voucher can provide a QR Code (printed) or link (in email) to a form where the recipient can redeem it, and fills in voucher number for them

* You can email codes (we still recommend printed codes for gifts)

* You can set voucher codes to expire

* You can cancel codes (for example if stolen) Read More…