Cameo quick start

A rapid-fire guide to Cameo’s main operations and where to find them. Read More…

Bounce notifications

We now send just a summary notification about any emails that bounced (email returned to sender). The summary contains a link to a full report. You can also find the last month’s-worth of reports in communications → sent email. Read More…

How to deal with bounced email

An email is said to bounce when it is returned to sender because the recipient’s email system will not accept the email. More accurately, the system sends an automatic reply saying so, often including all or part of the original email. Read More…

Contactus form delivery options

The contactus form now distributes messages submitted by visitors according to options you set. You can arrange to send it as:

* a standard Cameo notification, as before;

* a notification sent to chosen organisation role(s);

* as a response in member info → questionnaire and petition responses Read More…

Event description templates

Cameo now supports more sophisticated event listing presentation. Using a template means there is less repetition from event to event: the full description need only be narrative text unique to the event.

Templates are HTML and CSS, so setting them up requires some technical knowledge. Once done, though, event descriptions themselves are simpler to write.

For existing full descriptions, substitutions now look like those in email templates, and there are more of them (including one to insert common content, and another to include a “hero” image).

There are some minor changes to the Event Listings WordPress plugin.

Also, events & bookings → events now presents the different parts of the event definition using an “accordion-style” menu. Read More…

Cancellation form

Cameo now provides a self-service membership cancellation form. Mainly, this helps satisfy the requirements of the Digital Markets, Competition and Consumers Act from 2027. People can cancel immediately or at their forthcoming expiry date. You can also now manually arrange to cancel on renewal date for people who don’t use the form. Read More…

Advance automated renewal reminders

You can now have a new kind of renewal reminder in renewals → renewal reminders, for memberships with automated payment methods (such as Direct Debit) in advance of the main reminder. Typically you would issue it in the month before sending the existing automated renewal reminder, but it could be further ahead of their expiry if you want. This extra reminder helps satisfy requirements of the UK’s Digital Markets, Competition and Consumers Act 2024 (DMCCA) in respect of subscription contracts. Read More…

Automatically purge old email and bookings

Cameo now automatically purges redundant emails, long-expired memberships and old bookings according to the schedule set in admin → system preferences. Background Expired memberships, old emails and bookings should be… Read More…

GoCardless reports

You can now produce reports in accounting info → direct debit information which helps in keeping GoCardless accounts in sync with Cameo.

That section also now includes a button to keep a copy of the email address on a member’s GoCardless account in their member record independently of their main email address, when they deliberately want to keep these different. Read More…

GoCardless email updates

We now automatically update the email address held by GoCardless to match Cameo, when an individual’s email address changes, they pay by Direct Debit, and their GoCardless account records their old email address. Read More…

Login, 2FA and Passkeys

Passkeys are now widely available as an alternative to passwords, are simpler to use and have additional features. So we have tidied up some aspects of Cameo’s login to reflect this. See separate article for how to set up and use passkeys. This article just reviews the changes.

* Find the log out button, two-step verification set up and passkey management all now in profile → log in / log out.